Last updated: April 27, 2025
Tidy Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.tidypropertysolutions.com] or engage our property maintenance services.
We collect information you provide directly to us and information automatically collected when you interact with our website or use our services.
A. Information You Provide:
Contact details: name, email address, phone number, postal address
Service details: property address, maintenance requirements, appointment preferences
Payment information: card details or bank information (processed securely by our payment provider)
Communication: any messages or feedback you send to us
B. Information We Automatically Collect:
Technical data: IP address, browser type, operating system, device identifiers
Usage data: pages visited, duration, clicks, referring URLs
Cookies and tracking: cookies, web beacons, and similar technologies to enhance user experience
We process your personal information for the following purposes:
Service Delivery: to schedule, coordinate, and provide property maintenance, repairs, and related services.
Communication: to respond to your inquiries, send confirmations, invoices, and updates.
Payment Processing: to bill you and process payments through our secure payment gateway.
Marketing (where permitted): to send you promotional materials, newsletters, and special offers. You can opt out at any time.
Improvement: to analyze usage trends, improve our website, services, and customer experience.
Legal & Safety: to comply with legal obligations, enforce our terms, prevent fraud, and ensure the security of our systems.
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases to process your personal data:
Contractual Necessity: processing is necessary to perform our contract with you (e.g., deliver services, process payments).
Legal Obligation: to comply with applicable laws and regulations (e.g., tax, health and safety).
Legitimate Interests: for our business operations, such as improving services, marketing, and fraud prevention, provided your rights do not override those interests.
Consent: where we ask for your consent to send marketing communications or use non-essential cookies. You may withdraw consent at any time.
We may share your personal data with:
Service Providers: contractors, tradespeople, payment processors, IT and hosting providers.
Compliance & Authorities: when required by law, to respond to lawful requests, or to protect our rights.
Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
We do not sell your personal data to third parties.
Our website uses cookies and similar technologies to:
Essential cookies: enable core functionality (e.g., secure login, form submissions).
Performance cookies: collect anonymous data on site usage to improve performance.
Functionality cookies: remember your preferences (e.g., language, region).
Marketing cookies: deliver targeted advertising (with your consent).
You can manage cookies through your browser settings and opt out of marketing cookies via our cookie banner.
We retain your personal information only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements. In general:
Service records: up to 7 years for tax and warranty purposes.
Marketing data: until you unsubscribe.
Support inquiries: until resolution plus 2 years.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
Your data may be processed or stored outside the UK, where data protection laws may differ. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
Under UK GDPR, you have the right to:
Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion of your data (subject to legal obligations).
Restriction: limit the processing of your data.
Portability: receive your data in a structured, machine-readable format.
Object: oppose processing based on legitimate interests or direct marketing.
Withdraw Consent: at any time for processing that relies on consent.
To exercise these rights, contact us at the details below. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
We may update this Privacy Policy periodically. The latest version will be posted with the “Last updated” date. Continued use of our Site or Services after changes constitutes acceptance of the updated policy.
Tidy Solutions
Email: hello@tidypropertysolutions.com
Phone: 07585 326 284
Address: [Insert Company Address]
Let’s discuss how Tidy Solutions can support your property needs
with tailored maintenance solutions
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